Remote management
Screen management: see and control every display remotely
Pair a screen with a short code, group it by location or tag, and watch its status from the dashboard. When something looks wrong, refresh, take a screenshot or restart the player without sending anyone on site.
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Pair with a short code
The player shows a code like 8FJ2-KP9. Type it into the dashboard and the screen is yours.
Live status for every screen
See online or offline, current content, last heartbeat and last sync at a glance.
Remote commands
Refresh, live screenshot, restart the player, clear cache, screen off or on, and volume from anywhere.
Groups by location or tag
Organize screens the way your business is laid out and target content to a whole group.
Pairing takes under a minute
Open the DigitalSign Android TV app or the web player on a smart TV browser and it shows a pairing code, for example 8FJ2-KP9. Enter that code in the dashboard, name the screen, choose its location and orientation, and it is ready for content. A screen is the logical destination for content and the player is the device running it, so you can swap hardware without rebuilding schedules.
- On-screen pairing code
- Set location, orientation and resolution
- Swap hardware without redoing schedules
Know what every screen is doing
Each screen reports a heartbeat, so the dashboard shows whether it is online, what it is playing and when it last synced. Drill into a screen to see a live screenshot, player version, IP address, resolution, storage and memory, plus CPU on the Android app. Screenshots are rendered from the design the screen is playing, with web pages shown as placeholders. On Standard and up, group screens by location or tag to check a whole store or region at once, and get an email when a screen goes offline.
- Online and offline status from heartbeats
- Current content and live screenshots
- Player version, IP, resolution, storage and memory
- Groups, tags and offline email alerts on Standard
Fix problems without a site visit
Remote commands cover the fixes you would otherwise drive out for: refresh content, take a live screenshot, restart the player, clear the cache, mute or set volume, and update the player (the web player reloads, the Android app updates itself). Screen off blanks the display, and on the Android app it also dims and sleeps the panel; it does not power the TV off. Rebooting the device itself depends on what its operating system allows. Status monitoring is on every plan, and remote commands and screenshots are included from Standard at $3 per screen per month.
- Refresh, screenshot, restart player, clear cache
- Screen off and on, volume and mute
- Player updates from the dashboard
- Remote management on Standard and above
How it works
Live on screen in three steps
- 1
Open the player
Launch the player on your TV or device to show a pairing code.
- 2
Enter the code
Type the code into the dashboard and assign a location.
- 3
Monitor and manage
Watch status from anywhere and send commands when needed.
FAQ
Screen management: common questions
How do I connect a TV to DigitalSign?
Open the player on the TV, note the pairing code it shows, and enter it in your dashboard.
Can I see what a screen is showing right now?
Yes. Each screen shows its current content, and on Standard and up you can request a live screenshot, rendered from the design it is playing.
What can I do remotely?
Refresh, take a live screenshot, restart the player, clear cache, set volume or mute, turn the screen off or on, and update the player. Device reboot is only possible where the operating system allows it.
Which plan includes remote management?
Status monitoring is on every plan. Screen groups and tags, remote commands, screenshots and offline alerts are part of Standard at $3 per screen per month and up.
What happens if I replace a screen's hardware?
Pair the new device to the existing screen. Its schedules and content stay in place because they belong to the screen, not the device.
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